Terms & Conditions

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and Nine Casino in relation to your use of the website and its services. They apply to all visitors, registered account holders and players, whether you access the website through a computer, mobile device or another supported device. Other policies published on the website, including the Privacy Policy and Responsible Gambling information, may also apply and should be read together with these terms.

You may use Nine Casino only where online gambling is permitted under the laws that apply to you. You are responsible for checking the legal position in your location before registering or playing. You must meet the minimum legal age for gambling in your location. Nine Casino may ask for evidence of age, identity, address or other information before allowing access to some or all services.

You must provide accurate, complete and current information when creating an account or responding to a verification request. Information must belong to you and must not be misleading. If your details change, you should update them as soon as reasonably possible. Nine Casino may restrict, suspend or close an account if information cannot be verified, appears inaccurate, or raises security, fraud, legal or regulatory concerns.

• You must not create or use an account for another person.
• You must not hold more than one account unless Nine Casino has expressly approved this in writing.
• You must keep your login details confidential and take reasonable steps to protect your account.
• You must notify Nine Casino if you believe that someone else has accessed your account.
• You must not use the website for unlawful purposes, fraud, money laundering or any other prohibited activity.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you took reasonable care of your login information. Nine Casino may investigate unusual activity and may delay or restrict transactions while checks are completed.

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2. Gaming, wagers and transactions

Games and wagering services are provided subject to the rules displayed for the relevant game or product. Before placing a wager, you should review the applicable instructions, eligible markets, odds, stake information, settlement rules and any other conditions shown on the website. A wager is generally treated as accepted only when the website confirms it. An incomplete, interrupted or rejected transaction is not necessarily a valid wager.

Game results and settlement decisions will be determined using the relevant game records, transaction records and published rules. If there is an obvious error, technical problem, incorrect price or material malfunction, Nine Casino may review the affected activity and take reasonable corrective action in accordance with applicable law. This may include voiding an affected transaction, correcting an error or reversing an amount credited by mistake.

You must use a payment method that is held in your name or that you are authorised to use. Nine Casino may decline, delay or reverse a payment where the transaction cannot be verified, is not supported, appears unauthorised or may breach applicable requirements. Additional checks may apply before deposits, withdrawals or other account movements are processed.

You should check all transaction details before confirming a deposit, withdrawal or wager. Subject to applicable law and any specific transaction rules, a confirmed instruction may not be cancellable. If an amount is credited to your account in error, you must not use it and should notify Nine Casino. The amount may be removed or recovered from your account.

• You are responsible for understanding the stake and transaction amount before confirming it.
• You must not attempt to deposit or withdraw funds through a method that does not belong to you.
• Processing may take longer when identity, payment or security checks are required.
• Any applicable fees, limits or conditions will be shown where relevant before a transaction is completed.
• You should keep your own records of account activity and review statements for accuracy.

Nine Casino may apply account limits, transaction controls or other safeguards where required for security, responsible gambling, risk management or compliance purposes. No account balance should be treated as a guaranteed return, and gambling outcomes are not guaranteed.

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3. Promotions and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to additional terms. Those terms will explain eligibility, participation requirements, expiry periods, contribution rules, withdrawal conditions and any restrictions that apply. You should read the full offer terms before participating. If there is a conflict between these general terms and a specific promotion, the specific promotion terms will apply to that promotion to the extent of the conflict.

Nine Casino may withdraw, change or refuse a promotion where permitted by law, including where an offer has been used improperly or where technical or administrative errors have occurred. A person may be excluded from an offer if they do not meet the stated requirements. Attempting to obtain an unfair advantage through multiple accounts, misleading information, automated activity or other abuse may result in the cancellation of related benefits and further account action.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never wager more than you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and do not borrow money to gamble.

• Use available deposit, spending, time or loss controls where offered.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Do not chase losses or increase stakes to try to recover money.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about your gambling, stop playing and use the responsible gambling options available through the website.

Nine Casino may refuse service, apply restrictions or close an account where this is necessary to support responsible gambling or to meet legal and compliance obligations. Account closure or restriction does not remove any responsibility for transactions or activity that occurred before the action took effect.

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4. Website use, privacy and account closure

You may use the website only for its intended purpose and in accordance with these terms. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious software, interfere with website security, use automated tools to access services, or attempt to gain unauthorised access to accounts, systems or data.

Website content is provided for general information and may change without notice. Although reasonable care may be taken to keep information accurate and available, Nine Casino does not guarantee that the website, games or supporting services will always be uninterrupted, error-free, complete or suitable for every purpose. Maintenance, technical faults, internet problems and events outside reasonable control may affect availability.

Information about how personal information is collected, used, stored and disclosed is set out in the Privacy Policy. By using the website, you acknowledge that relevant information may be handled as described in that policy and as required or permitted by applicable privacy laws. You should read the Privacy Policy before creating an account.

You may request account closure or restriction in accordance with the options made available on the website. Nine Casino may also suspend or close an account where there is a suspected breach of these terms, a legal or compliance requirement, security concern, payment issue, prolonged inactivity or other valid reason. Where appropriate, instructions will be provided for resolving any remaining account balance or outstanding matter.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. To the extent permitted by law, Nine Casino is not responsible for indirect loss, loss of opportunity, loss of data or other consequential loss arising from use of the website or inability to access it. You remain responsible for the devices, internet connection and software used to access the services.

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5. Changes, interpretation and applicable law

Nine Casino may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements, security measures or business practices. The updated version will be published on the website and will apply from the stated effective date, or from publication where no date is stated. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to apply. A failure to enforce a term on one occasion does not waive the right to enforce it later. Headings are included for convenience and do not affect interpretation.

These terms are intended to operate consistently with the laws and mandatory consumer protections that apply to your use of Nine Casino. Any dispute should first be raised through the support or complaints process made available on the website. You should retain copies of these terms and relevant account records for your own reference.

By continuing to use Nine Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to you and agree to comply with them. If you do not accept the terms, you must stop using the website and its services.