Nine Casino Betting Rules

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1. General betting conditions

Nine Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules displayed on the website. The available products, markets, payment methods and features may change from time to time. A particular market may have additional conditions, which will take priority over these general rules where there is an inconsistency.

You must be legally permitted to use the service in the place where you are located. You must also meet the applicable minimum age requirement and provide accurate information when registering or using your account. Nine Casino may require information or documents to verify identity, age, location, account ownership or the source of funds. An account must only be used by the person to whom it belongs.

• You are responsible for keeping your login details confidential and for all activity carried out through your account.
• You must not allow another person to place bets or use your account on your behalf.
• You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
• You must not interfere with the website, attempt to bypass security controls or use automated methods unless expressly authorised.
• You should check the details of each selection, stake, odds and potential return before confirming a bet.

Nine Casino may refuse, limit, suspend, cancel or review an account or transaction where this is reasonably necessary to comply with legal obligations, protect customers, maintain the integrity of betting markets, investigate suspected misconduct or enforce the website’s terms. Any action taken will be handled in accordance with the applicable rules and requirements.

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2. Placing and accepting bets

A bet is generally submitted by selecting a market or game, entering a stake and confirming the transaction. Before confirmation, you should review all information shown on the bet slip. A bet is not considered accepted merely because selections have been added to a bet slip. Acceptance occurs only when the transaction has been successfully processed and a confirmation is displayed or otherwise recorded in your account.

The odds, prices, lines, handicaps, totals and other details shown on the website may change before a bet is accepted. Where a price changes, you may be asked to confirm the updated price. If confirmation is not provided, the bet may not be placed. You should retain the relevant confirmation or account record until the event or game has been settled.

1. Check that the event, participant, market and selection are correct.
2. Check whether the bet is a single, combination, system or other bet type.
3. Check the stake, displayed odds, possible return and any applicable fees or conditions.
4. Confirm that the bet has been accepted before assuming that it is active.
5. Review your account history and report any apparent error as soon as reasonably possible.

Nine Casino may reject or void a bet where there is a technical error, incorrect price, obvious mistake, duplicate transaction, suspected manipulation, account issue or other valid reason under the applicable rules. A bet may also be affected if the market was offered in error, the event was not available for betting, or the transaction was not successfully recorded.

Unless a specific rule states otherwise, a bet cannot normally be changed after acceptance. Requests to cancel or amend a bet are not guaranteed. If a cash-out or similar feature is displayed, its availability and value may change and any request is completed only when confirmed by the system.

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3. Events, markets and settlement

Bets are settled using the official result or other reliable result source selected for the relevant event or market. Settlement may take place after the event has ended, after an official decision has been made or after any required review has been completed. Results shown on the website may be provisional until the market is marked as settled.

The rules for each market determine how a result is calculated. Important factors may include the scheduled start time, the official duration of the event, extra time, penalties, postponements, abandoned events, participant withdrawals, changes of venue and whether a result is declared official. You should read the specific market rules before placing a bet because these details can differ between markets and sports.

Postponed, abandoned or changed events

If an event is postponed, abandoned, interrupted or substantially changed, the relevant market may be held open, resettled, cancelled or treated as void in accordance with its specific rules. A bet may remain valid if the event is completed within the period stated in the applicable rules. If an event does not meet the required conditions, affected selections may be returned or settled as void. Other selections in a combination bet may be treated according to the rules for that bet type.

Incorrect results and settlement errors

If a market is settled using an incorrect result, Nine Casino may correct the settlement when the error is identified. This may include reversing an incorrect credit or debit and applying the result that should have been used under the relevant rules. If a bet remains disputed, the account history, bet confirmation, market rules and available official information may be reviewed.

Casino and other games

For casino, live dealer, virtual, lottery-style or other games, the outcome is determined by the game rules and the result generated or recorded by the relevant game system. You should review the rules, paytable, betting limits and any displayed game information before playing. A game may be interrupted by a connection or technical issue. In that situation, the transaction and outcome will be reviewed in line with the applicable game rules and system records.

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4. Payments, responsible gambling and disputes

You are responsible for ensuring that your account has sufficient available funds before placing a bet. A transaction may be declined, delayed or reversed by a payment provider, financial institution, verification process or system issue. Payment processing is subject to the conditions of the selected method and any applicable account checks. You should not attempt to deposit or withdraw funds using a payment method that does not belong to you.

Winnings and account balances may be subject to verification before a transaction is completed. Nine Casino may delay or restrict a transaction where identity, age, payment ownership, account activity or legal compliance needs to be checked. Any applicable taxes, fees or reporting obligations are your responsibility unless the law states otherwise.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Never chase losses, borrow money to gamble or gamble when you are distressed, tired or under the influence of alcohol or drugs.

• Set personal deposit, loss, spending or time limits where these tools are available.
• Take regular breaks and keep track of how much time and money you spend.
• Do not increase your stake to try to recover previous losses.
• Consider using account restrictions or a self-exclusion option if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Questions and complaints

If you believe a bet has been recorded, settled or processed incorrectly, review the bet details and raise the issue through the customer support channel available on the website. Include the relevant account information, transaction or bet reference, date, market and a clear description of the concern. Do not send passwords or unnecessary sensitive information.

Complaints will be reviewed against the applicable Terms and Conditions, market or game rules, account records and system information. You should allow reasonable time for a review, particularly where an event result, payment or verification matter requires information from a third party. These Betting Rules may be updated when the service, law or regulatory requirements change. The version displayed on the website at the relevant time will generally apply, subject to any rights you have under applicable Australian law.