Responsible Gaming

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Gamble responsibly

Responsible gambling means making deliberate choices about when, how often and how much you play. It also means understanding that every wager involves risk and that gambling outcomes are determined by chance or the rules of the relevant game. No strategy can guarantee a win, and previous results do not predict future results.

Only gamble with money that you can afford to lose after essential costs have been paid. Essential costs may include rent or mortgage payments, food, utilities, transport, education, medical expenses, debt repayments and other household commitments. Never use money set aside for these needs, borrowed money or emergency funds for gambling.

• Set a spending limit before you start and do not increase it to chase losses.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not rely on gambling to improve your mood, solve financial problems or provide income.
• Accept losses as part of gambling and never try to win them back by placing larger or more frequent bets.
• Avoid gambling as a response to pressure from other people.
• Keep your account details secure and do not allow another person to use your account.

If you win, remember that a win does not mean you are more likely to win again. Consider withdrawing or setting aside funds rather than immediately returning them to play. If you lose, stop and review your limits instead of increasing your spending. A pause can help you make a more considered decision.

You must meet the applicable minimum age requirement before using an online gambling service. Gambling is for adults only. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites, applications, devices and payment accounts.

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Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your intended boundaries. Nine Casino may provide account management features that allow players to review or manage their activity. Depending on the service and applicable requirements, these features may include deposit limits, wagering or spending limits, session reminders, time-outs and account self-exclusion.

A limit should be chosen before you begin gambling and should reflect what you can genuinely afford. A limit is not a target and should not be treated as an amount you need to spend. If a limit has been reached, do not attempt to work around it by opening another account, using another person’s account or changing your payment method.

Taking a break

A time-out can provide a short break from gambling. During a time-out, do not try to access gambling services through another account or platform. Use the time to review your spending, consider how gambling is affecting you and decide whether further support may be helpful.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a longer period. A self-exclusion request should be taken seriously. Once requested, access may be restricted for the selected period or in accordance with the applicable process. You should not attempt to bypass self-exclusion, and you should ask people close to you to support your decision.

If you want to apply a limit, request a time-out or discuss self-exclusion, use the responsible gaming or account support options available on the website. Any request will be handled in accordance with the service process and applicable legal requirements. If you are already worried about your gambling, consider stopping immediately rather than waiting until a limit is in place.

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Recognising gambling harm

Gambling harm can develop gradually, and it may affect a person’s finances, mental health, physical health, relationships, study, work or other responsibilities. You do not need to wait for a serious problem before asking for help. Early support can make it easier to regain control.

Possible warning signs include:

• Spending more time or money gambling than you planned.
• Trying to win back money after a loss.
• Increasing the size or frequency of bets to get the same excitement.
• Feeling restless, irritable or anxious when not gambling.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with family, friends or colleagues about gambling.
• Feeling shame, guilt, stress or hopelessness after gambling.
• Gambling to escape problems, loneliness, anxiety or low mood.
• Continuing to gamble despite negative effects on finances, health or relationships.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider blocking access to gambling websites or payment methods, reviewing your finances and seeking support from a qualified gambling counsellor or an Australian gambling-help service. Support is also available for family members, friends and other people affected by someone else’s gambling.

If gambling is causing immediate financial, emotional or safety concerns, contact an appropriate emergency or crisis service in Australia. If you feel at risk of harming yourself or someone else, seek urgent assistance from emergency services or attend the nearest hospital emergency department.

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Protecting your account and getting help

Account security supports responsible gambling. Use your own account, keep your login information private and do not let another person place bets for you. Review your account history and payment activity regularly so you can identify unexpected transactions or changes in your gambling pattern.

1. Check your available balance and recent activity before and after gambling.
2. Keep records of deposits, withdrawals and spending if you are monitoring a budget.
3. Avoid saving payment details on shared or public devices.
4. Log out when you finish using your account.
5. Contact the appropriate account support channel if you notice suspicious activity.
6. Close or restrict access to the account if you believe you cannot control your gambling.

Talking openly with a trusted person can reduce the pressure associated with gambling problems. You may wish to tell a partner, family member, friend, doctor, financial counsellor or mental health professional what is happening. A qualified counsellor can help you understand your gambling, develop a plan and identify practical steps for managing money and access.

Nine Casino does not encourage chasing losses or gambling beyond your means. Responsible gaming information is provided to help you make informed choices, but it is not a substitute for professional financial, medical or mental health advice. If you are uncertain about your gambling, it is safer to stop, seek advice and return only if you can do so within clear and affordable limits.

By using gambling services, you are responsible for monitoring your own activity and complying with the applicable terms, age requirements and legal obligations. Responsible gambling is an ongoing process. Review your limits regularly, pay attention to changes in your behaviour and ask for help whenever gambling no longer feels manageable.