Privacy Policy

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Information we may collect

When you use Nine Casino, we may handle information that identifies you or can reasonably be linked with your account, activity or device. The information collected depends on how you use the website and which services you request. We try to collect information that is relevant to those purposes and avoid collecting information that is not reasonably needed.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account preferences and other information provided when registering or updating an account. We may also keep records of communications with you, including enquiries made through customer support, complaints, requests and feedback. These records help us respond consistently, protect account security and improve the service.

Verification and identity information

To help confirm that an account belongs to the person using it, we may request identity or address verification information and supporting documents. Depending on the circumstances, this can include copies or details from identity documents, proof of address, information used to check age and other information needed for account, security or compliance checks. We handle these materials carefully and limit access to people and service providers who need them for an approved purpose.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment information may be processed by payment providers or financial service partners. Where appropriate, we may receive confirmation or limited payment details from those providers without needing to hold the full details of a payment card. Transaction records help us operate the account, investigate errors, prevent misuse and meet record-keeping obligations.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages visited, access times, referring pages and interactions with website features. We may also use logs and similar technologies to understand performance, identify unusual activity, maintain security and make the website easier to use.

Information from other sources

We may receive information from verification services, payment providers, fraud-prevention services, technology providers or other parties where this is reasonably necessary for the services we provide. We may combine that information with details held in your account to verify information, detect suspicious activity, resolve payment issues, provide support and protect the website and its users.

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How we use personal information

Nine Casino may use personal information for the purposes below. The exact use will depend on the information involved and your relationship with the website.

• To create, maintain and administer your account.
• To provide website features, gaming services, account tools and customer support.
• To confirm identity, age and account information where checks are required.
• To process deposits, withdrawals and other account transactions.
• To detect, prevent and investigate fraud, money laundering, account takeover, collusion, cheating and other misuse.
• To protect the security, availability and integrity of the website, systems and player accounts.
• To communicate with you about your account, transactions, security matters, service updates and support requests.
• To understand how the website is used, troubleshoot faults and improve its content, design and functionality.
• To manage responsible gambling and player protection processes where relevant to the operation of the account.
• To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
• To send marketing communications where permitted and where you have provided consent or another valid permission applies.

Some information is needed to open or operate an account, complete verification or process a requested transaction. If you do not provide information that is reasonably required for one of these purposes, we may be unable to provide the relevant service, complete a check or respond fully to a request. We will not use personal information for an unrelated purpose unless this is permitted or reasonably expected in the circumstances.

Sharing information

We may share relevant information with companies and service providers that help operate the website. These may include payment processors, identity and verification providers, hosting and technology providers, customer support providers, fraud and security services, professional advisers and other suppliers. They may only use information as needed to provide their services or meet their own legal responsibilities.

Information may also be disclosed where necessary to protect players, prevent unlawful activity, enforce website terms, respond to lawful requests, resolve disputes or protect our rights and property. If information is handled by a provider outside Australia, we take reasonable steps to use suitable arrangements for its protection, subject to the requirements that apply to the relevant service.

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Cookies, security and retention

Cookies and similar technologies

Nine Casino may use cookies, pixels, local storage and similar technologies. These technologies can help remember account or website preferences, keep sessions working, support security, understand website traffic and measure the effectiveness of communications. Some cookies are necessary for core website functions, while others help us analyse use or personalise content.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features. Browser controls may also allow you to clear existing cookies or receive a notification before new cookies are stored. Your choices may need to be repeated if you use a different browser or device.

Keeping information secure

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication, monitoring, secure transmission, supplier controls and staff procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the purpose for which it was collected. When information is no longer needed, it may be securely deleted, anonymised or de-identified.

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Your privacy rights and how to contact us

Depending on the circumstances and the privacy rules that apply, players may have rights relating to their personal information. These rights are not always absolute, and we may need to verify your identity before completing a request. We may also be unable to delete or change information that we must keep for legal, security, fraud-prevention, transaction or dispute-related reasons.

Requests you may make

• Access: ask for a copy of personal information we hold about you, together with general information about how it is used.
• Correction: ask us to correct personal information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained despite this request.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
• Information about handling: ask questions about the way your personal information is collected, used or shared.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, email support@nineaustraliacasino.com. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary sensitive information in your first message. We may ask for reasonable information to confirm that the request is made by the account holder or an authorised person.

We will review privacy requests and respond within a reasonable period. If a request cannot be completed in full, we will explain the reason where appropriate. Players should first contact us so we can investigate and address any concern about the handling of personal information.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.